Warranty and Returns
Mohu warrants to the original purchaser of this product that for a period of one (1) year from the date of purchase, the product shall be free of defects in materials or workmanship, and will repair or replace, at its sole option, any defective product at no charge. In the event Mohu chooses to replace the product, such replacement product may be a different model than the one originally purchased.
This warranty shall not cover any damage arising from improper use of the product, including without limitation, damage due to acts of nature (including without limitation weather-induced power surges and the like), use of the product in non-essential settings, accident, misuse or improper electrical/signal connections, improper installation, tampering, negligence, or product abuse.
This warranty is valid only in the USA and Canada. There are no implied warranties of merchantability or fitness for a particular purpose unless otherwise required by law, and any such implied warranties are limited to the one (1) year term of this warranty.
Mohu warrants our accessories against any defects in materials or workmanship for a period of ninety (90) days. No warranty claim will be honored unless, at the time the claim is made, you present proof of purchase from an authorized Mohu dealer.
Mohu will either repair or replace the defective product at no charge to you. This warranty covers parts, but does not cover any costs incurred in removal or reinstallation of the product. This limited warranty does not apply if the product is damaged or fails due to: misuse, improper installation, abuse, and modification of the product as originally manufactured by Mohu.
Mohu will not assume any liabilities for any other warranties, expressed or implied by any other person. The foregoing shall be the sole and exclusive remedy of any person, whether in contract, tort, or otherwise, and Mohu shall not be liable for incidental or consequential damage or commercial loss, or for any other loss or damage as set forth above.
If a defect arises and a valid claim is received within the Warranty Period, at its option, Mohu will exchange the part with a new or refurbished part that is equivalent to the original part without charge to the purchasers when returned with proof of date of purchase. The replacement part will assume a new ninety (90) day warranty period from the date Mohu sends you the replacement part.
1. Call 1-877-825-5572 and speak to one of our customer service representatives to review your claim.
2. Be sure to have all items packaged properly to avoid shipping damage. If the product arrives at our location damaged, you will be responsible for filing a freight claim with the shipper you have chosen to use. We will not be responsible for any damages due to packing.
3. All returns must be received within fifteen (15) business days from the date your claim has been made or your return will be rejected.
Your satisfaction is important to us! If you are not satisfied with your purchase, you can return it for a full refund within 90-days of the invoice date.
To qualify for a full refund, your order must have shipped directly from gomohu.com.
Before returning any product, check your shipping label, email receipt, or packing slip for the sellers contact information. If you did not order product directly from gomohu.com, please return the product to the retailer where you purchased. Mohu will not refund orders purchased from another reseller.
Mohu order numbers begin with 2354XXXXXX and 5000XXXX. If your order number does not resemble these sequences, the product you ordered was not purchased directly from us.
Customer is responsible for all return shipping charges.
Returns received after 90-days will be returned to you.
All major carriers stop at our return center.
Please follow the shipping label instructions:
Attn: (Last Name) (Order Number)
16388 Westwoods Business Park
Ellisville, MO 63021
Returns sent to any other address will not be accepted.
Note: you can find the order number in the email notification we sent to you on the day of your purchase.